What a missed call costs.
Four problems sit behind every 2 a.m. call. Rushproof is built around each one.
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Response time keeps the building.
Owners hire and fire the property manager. Lack of responsiveness is one of the most common concerns councils raise when they switch management companies, according to a large BC firm that takes on those councils.
Rushproof times every call and every yes, so you can answer the owners with a number.
Source: FirstService Residential BC, July 2026. Our own timed calls are below.
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Your managers can't switch off.
71% of community association managers report moderate to severe burnout.
Noise waits for the office. Water wakes only the plumber. Your manager is rung only when the problem needs a manager.
Source: Foundation for Community Association Research, survey of 287 professionals, July 2026 (United States).
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Water sets the bill.
60%+ of BC strata corporations face water deductibles above $50,000. High-risk buildings commonly carry $250,000 to $500,000.
A message read at 8:30 is six hours of water. Rushproof rings the plumber at 2:18.
Source: BC Financial Services Authority, as reported by Insurance Business Canada, 2026.
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The record has to hold up.
An insurer, a council or the Civil Resolution Tribunal will ask what was reported and when. A note on a message pad is a weak answer.
Rushproof writes every call down as it happens, with the time of each step. No audio is kept.
- 2:14Call answered. Unit 406, water through the ceiling.
- 2:15Nobody hurt. Breaker off, valve shut.
- 2:18Plumber 1 rung. No answer.
- 2:24Plumber 2 accepted. Resident texted.
What each hour costs.
Flooding, no heat and gas are the calls that cost owners the most. Each one runs on its own clock.
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Urgent: damage spreading
Flooding
24 to 48 hto dry wet drywall, carpet and insulation before mould is likely.
Every hour before a plumber arrives sends more water into the ceiling below. Water has passed fire as the leading cause of home insurance payouts in Canada.
Rushproof rings the plumber while the resident is still on the line, and the record shows the minute the water was reported.
Sources: U.S. EPA, Mold Remediation in Schools and Commercial Buildings, Table 1. Insurance Bureau of Canada, as reported by Insurance Business Canada.
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Urgent in cold weather
No heat
$16,000is the average repair bill for a burst pipe.
A building without heat in a cold snap has every unit calling the office by morning, and pipes in cold walls can freeze and burst, which turns a heat call into a flood call. Insurers advise keeping indoor spaces at 16 °C or warmer. In a commercial building, tenants may not be able to open on time.
Rushproof rings your on-call manager the same night, writes down how cold it is inside and which units called, and keeps going down your list until someone accepts.
Source: Square One Insurance, January 2024. The steps follow the live desk's no-heat plan.
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Life safety: 9-1-1 first
Gas
0 questionsbefore the caller is told to get everyone out.
A smell of gas is about people first. Nobody should stay inside to describe it.
The desk's first words: "Get everyone out of the building now, and call 9-1-1 once you're outside." Then it writes down what was reported and flags it at the top of the 7:02 report.
Words taken from the live desk.
Residential and commercial.
One desk, set up building by building, with the plan, trades and contacts that fit how each one runs.
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Residential property management
Strata and rental buildings.
Residents call about water, heat, power, doors and fire panels. Water rings your plumbers first. Anything else that can't wait rings your on-call manager. Noise and anything that can wait goes to your office in the morning.
See residential property management -
Commercial property management
Office, retail, industrial and mixed-use.
Tenants and site staff call about the base building: water, power, heat, doors, fire panels and elevators. When the equipment belongs to a tenant, the call goes to that tenant's own contacts, and your trades are left for the building.
See commercial property management
Nine lines. We timed them.
The published after-hours emergency numbers of nine Metro Vancouver property management firms, called by our founder in September 2026 and timed by hand. The firms are not named.
Times are approximate. What each firm did after a person answered was not tested.
How it works.
It keeps ringing until someone picks up and presses 1 twice to accept. If they don't, Rushproof moves to the next name, in your order.
- 1
It answers.
Residents can call at any hour, day or night. It says it is the automated assistant, checks for danger first, and takes the unit and a callback number.
- 2
It rings until a yes.
Water rings your plumbers. No heat, sewage, power, security or a fire panel rings your on-call manager. Then the backup, then the office, then an alarm.
- 3
It writes it all down.
The resident gets a text when someone accepts. Your office gets one report covering the night by 7:02.
- 1Plumber 1Rung first for water
- 2Plumber 2If plumber 1 does not accept
- 3Plumber 3Then the next
- 4On-call managerFirst for heat, power, security
- 5Backup managerIf the on-call does not accept
- 6Office lineLast on the list
- !AlarmWhen the whole list has been tried
Pick a problem. See who gets woken up.
Rushproof sorts every call by what is wrong, never by the hour, then follows the plan you approve.
Someone woken now
Sorted asUrgent, active water
A plumber is being called right now for unit four oh six.What the resident hears from the desk
What Rushproof does on this call
Who gets rung, in your order
In the 7:02 report
The job, who accepted it and when, and what the resident was told.
These words are taken from the live desk. Your own plan, trades and order are set when we build your desk.
Hear the call.
One night, one minute long. Play it and watch the plumber get rung with the resident still on the line.
A demonstration call. Both voices are generated.
What you hand your owners.
One email by 7:02, with your response time in writing.
Overnight report
Cedar & Tide Property Management, 6 buildings
Jobs
Pinecrest Place, unit 406. Active water. Called at 2:14 a.m. Plumber 1 rung at 2:18, no answer. Plumber 2 accepted at 2:24 a.m. Shut-off steps and a tracking link texted to the resident.
Response time
0 min to pick up10 min from the call to a yes
Flagged for you
Unit 406 asked about insurance cover.
Written by the Rushproof desk from the night's calls. No audio is kept. Demonstration report.
What Rushproof will never do.
- Stand in for 911.
- Fire, gas, a medical situation or someone trapped: the caller is told to call 911 first.
- Promise an arrival time.
- Rushproof says who has been rung and that a text follows when someone accepts. It does not guess when they arrive.
- Quote a cost or say who pays.
- Questions about money, insurance or responsibility are written down and flagged for your team.
- Pretend to be a person.
- Every call opens with Rushproof saying it is the automated assistant and that the call is written down.
- Replace your judgment.
- Rushproof follows the response plan you approve. Your managers make the calls that need a person.
- Make up an answer.
- When it does not know, it takes the details and tells the resident what happens next.
Every building on one screen.
This is the Rushproof Switchboard. Every call Rushproof answers lands here: what happened, who was rung, and what still needs you. Your team runs the rest of the day from the same place.
Live, updated 1m ago
Overdue, waterThe Alder, unit 701: water damage dried out, not marked done.
Waiting5 callers are waiting on an answer.
OverduePinecrest Place, unit 408: garburator replaced, not marked done.
OverdueHarbourview Terrace, unit 503: kitchen drain cleared, not marked done.
Kestrel Gardens2 waiting
Harbourview Terrace1 waiting
Larchwood Court1 waiting
Pinecrest Place1 waiting
The AlderQuiet
The Rushproof Switchboard, shown with demonstration data. Works on a computer, and installs on a phone like an app. On a phone the screens are redrawn to fit. Tap one to see the real screen.
Jobs, open (3)
$900, confirmedDoneChange
$560, confirmedDoneChange
$1,840, confirmedDoneChange
Jobs, with the trade and the price.
Book the contractor from the call, see the quote, and mark it done. Nothing booked for yesterday goes quiet.
Viewings, open (4)
Victor R.Booked
Pinecrest Place, unit 408Showing Oct 30, 5:00 p.m.Priya T.Booked
Pinecrest Place, unit 403Showing Oct 29, 10:00 a.m.Sofia C.Booked
The Alder, unit 206Showing Oct 30, 12:00 p.m.Liam K.Shown
Pinecrest Place, unit 103Showing Oct 27, 3:00 p.m.Leasing calls become viewings.
A call about a unit becomes a viewing in one tap, with the prospect's name and number already on it. Book the showing, move it, then mark it shown or leased.
Tickets
Maintenance that can wait is logged with the unit, the access notes and the contractor it went to.
Rota
Set who is on call, building by building. Rushproof rings them after the plumbers.
Team
Each manager signs in and sees only the buildings you give them.
Reports
Response times, scorecards and a printable complaints log, ready for an owners' or council meeting.
Contractors
Your plumbers, electricians, locksmiths, restoration crews and the rest, with their insurance and WorkSafeBC dates. One tap calls them.
Lobby posters
A poster for every building with the number residents call, day or night.
What you have now, next to Rushproof.
Three common ways firms cover the night today.
| What happens | Voicemail | Staff phone on rotation | Answering service | Rushproof |
|---|---|---|---|---|
| Picks up at 2 a.m. | No. A recording. | Only if the person on call wakes up. | On most lines we timed, 2 to 4 minutes or more before a person. One never answered. | Yes. The desk answers at any hour. |
| Rings your approved trades while the resident is still on the line | No. | After the manager calls back. | Varies by service. | Yes. |
| Keeps ringing until a person presses 1 twice | No. | Up to the manager. | Varies by service. | Yes, in your order, then an alarm. |
| Sorts by the problem, so a party upstairs wakes nobody | No. | The manager is woken to decide. | Varies by service. | Yes. |
| A timestamped written record by morning | No. | Whatever the manager writes down. | Varies by service. | Yes, every call, by 7:02. |
| How it is billed | Free. | Staff time and overtime. | Often by the minute. | Per door, never by the minute. |
Answering services differ. Where we have not tested what a service does, the table says so. Hold times are from the nine lines we timed by hand in September 2026.
Good for the building and the people in it.
A fast answer saves water and materials, and a written record keeps owners and tenants on side.
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Water
Less water wasted.
A burst pipe runs until someone shuts it off. Every hour of waiting is clean, treated water running into a ceiling and down a drain.
LEED v4.1 for existing buildings scores a building on twelve months of metered water use, so a leak caught early is water that never reaches the meter.
Source: U.S. Green Building Council, LEED v4.1 Operations and Maintenance, Water Performance prerequisite.
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Waste
Less torn out and thrown away.
EPA guidance is to dry water-damaged materials within 24 to 48 hours. Past that, more drywall, carpet and insulation is cut out and sent to the landfill, and more new material is trucked in to replace it.
The sooner a plumber says yes, the less of the building has to be rebuilt.
Source: U.S. EPA, Mold Remediation in Schools and Commercial Buildings.
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Relationships
Owners and tenants see what happened.
The 7:02 report shows each call, who was rung, and the minute someone said yes. Owners, councils and tenants get the answer in writing the next morning, from a manager who already has it.
Forward it as it is. Nobody has to piece the night together from voicemails.
Who we are.
Rushproof is built and run by Ventr Labs Inc., a federally incorporated Canadian company based in Vancouver.
We build the phone desk, the Switchboard and the 7:02 report ourselves, and we set up each desk with the property manager who runs the buildings: their trades, their on-call order and their rules. Residential and commercial, from Vancouver, for property managers across Canada.
Test it on your buildings.
We load your buildings, trades and on-call list into a live desk, then run a test overnight leak through it.
- You call the desk. Report the leak yourself, any hour you like.
- You watch your list get rung. Your approved trades, in your order.
- You get the 7:02 report. Then a written scope and quote.
Every firm gets a written quote after the free test.
Founding firms: the first 10
Your rate locked for two years. In return we publish your response times, with or without your name.